What Salu is all about
Salu’s focus is to offer a fast & affordable alternative to existing primary healthcare solutions, such as a family doctor service.
Our monthly package includes unlimited consultations with a doctor seven days a week in your preferred language (English, Russian or Estonian), opening a sick leave, getting and renewing prescription drugs, issuing referrals to specialist doctors, and more.
In addition to the digital platform, where all communication with the doctor begins, we also offer in-person appointments and lab tests and analysis (such as blood tests) at our partner clinics.
Salu subscription automatically covers all your children as well (under the age of 18). Unlimited amount of consultations for you & your kids for only €14.90 per month.
Everything starts online
Every time you have a health problem or question, the journey starts with an online consultation with our medical professional.
Just describe your health-related question or problem, visualise the symptoms if you want and our medical team will get in contact with you within minutes.
The online visit is exactly like a regular consultation with a doctor – our doctors and nurses will help you understand the root causes of the health problem and find a solution through a conversation.
There is no limit as to how many online visits you can have in a month, they are included in your subscription.
89% of all the medical issues our doctors dealt with during the past 6 months, were solved online.
Open a sick leave on the same day
If you or your child is sick, you can open a sick leave via online appointment. You can do this straight through your laptop, mobile or other devices during the same day, without having to travel or wait in long queues. However, please bear in mind that the initial sick leave can be opened for up to 3 days. If you need to prolong the sick leave, we may ask you to come for a physical checkup.
There is no additional fee for opening a sick leave, it is included in your subscription. Read more about sick leave here.
Prescription drugs
You can get prescription drugs through your online visit provided the medication is a medically suitable treatment for your health matter. Issuing prescription drugs includes both issuing first-time prescriptions and renewing existing ones.
Issuing prescription drugs requires the medical approval of our professional. Therefore, our specialist will have a conversation with you and, based on that, decide if to issue or renew the prescription. Before issuing the drug, our medical staff may invite you to a physical checkup or refer you to an analysis/examination to be sure the requested drug is the best option to solve your health-related problem.
Please bear in mind that during an online visit we do not issue narcotic or psychotropic drugs. You’ll need to come to a physical checkup or see a specialist doctor for that.
There is no additional fee for issuing and prolonging prescription drugs. This is included in your subscription. Read more about issuing and prolonging prescriptions here.
Get a referral to a specialist doctor
If our medical team sees that you require the attention of a specialist doctor, we can help you find one.
In case you have valid public health insurance (via Haigekassa), we can issue a referral to a specialist doctor, so the state health insurance fund will cover the cost of that visit. If you have private health insurance or you just prefer to go to a private clinic, we can also find a doctor from a private clinic. However, please bear in mind that visiting a private clinic may incur additional costs.
If you are covered by private health insurance, your insurance policy may cover these costs. To be sure, please check your policy and consult with your insurance provider.
There is no additional fee for finding and giving a referral to a specialist doctor, this is covered by your subscription. We do not cover all costs related to specialist doctor’s visits and related procedures. Read more about referrals here.
Physical checkups and examinations
If during the online visit our medical staff sees that your health-related problem requires a physical examination, they will book an appointment in our network of clinics in Tallinn.
All our physical visits currently take place in Tallinn. If you are located outside of Tallinn, our specialists can help you find a clinic or a doctor near you.
There is no additional fee for physical visits in a clinic in our network. This is included in your subscription. However, if you need to visit a clinic that is not included in our network or your visit was not booked through our online appointment, this may come at an additional cost.
In-patient medical care
In some circumstances, you may be required to stay in a hospital or clinic. Our medical staff can consult you if and when this is required. However, please bear in mind that in-patient medical care is outside the scope of our services and will be done at an additional cost.
Pre-travel online medical consultation
It is helpful and good practice to know certain information about the new country you are planning to travel to. New territory comes with new dangers you might not always know to look out for.
- Are vaccines needed?
- What kind of medications should I take with me?
- What to look out for in terms of health?
These are all questions that will get answered by a medical doctor during a pre-travel online medical consultation, so you are not left wondering or having to turn to google. This type of consultation offers a secure source of info that you can trust.
It allows you to gain the necessary knowledge about how and what to prepare ahead of time for your trip, so when problems occur, solutions are already set up.
Lab tests, analysis & vaccination
If there is a need, our medical team may refer you to a lab test or analysis to get more data on your health problem and to find the best cure for it.
Our lab tests & analysis are done either at our clinics in Tallinn or, in case you are located outside of Tallinn, through our partner lab or clinic. Find out more here.
There is no additional fee for a primary care lab test or analysis provided through Salu, it is included in your subscription. More complex analyses, such as MRI scans, are outside this scope and may incur additional fees. In any case, we will let you know if there is a need for that.
Vaccination
Our medical team can arrange vaccination for you or your children falling in the primary care scope.
In case the required vaccination is mandatory in Estonia, there will be no additional fee for the service. However, all vaccinations outside the mandatory scope in Estonia will be done at an additional cost.
Health-related documentation
If you need health-related documentation (for example, for your employer or school, for a driving test), we can arrange the documentation for you.
Issuing health-related documentation usually entails certain procedures and analyses which are outside the ordinary scope of work for Estonian GPs / family doctors. For this reason, an additional fee may apply to that service. Our doctor can explain if and what cost may follow for it.
We will find a family doctor for you
More and more expats are in trouble finding and registering themselves and their family members with a practice list of an English-speaking family doctor in Estonia. To solve this, we can help you and your child(ren) find a family doctor and assist with the registration process.
Our service includes collecting information about you and your family members, analyzing practice lists of Estonian family doctors, contacting potential doctors, and helping you with the registration process. Although we cannot guarantee that a specific doctor accepts you in their practice list, through our network of clinics and doctors you will have a good chance of finding and being accepted to a family physician’s practice list smoothly.
In order to be accepted to a family doctor’s practice list, the applicant (you / your child) must:
- have public health insurance,
- have a valid Estonian ID code and
- have a valid Estonian ID document (passport, ID card, residency permit, visa)
To start the process, please sign up and start the family doctor registration application, and subscribe to the Salu+ plan. We will send you all the information and steps you need to complete to get registered with a family doctor. Once these steps are completed, we will start looking for a family doctor. Moreover, while we process your application you can already get all the medical help you need through Salu – our Salu+ plan enables you to use all our healthcare services as much as you want and, on top, find a family doctor for you.
On average, finding and getting registered with a family doctor takes around 6 months. However, no need to worry – you can get medical help now through Salu without any formalities (issuing of Estonian ID document, being registered in the population registry, etc.). Just start a chat with our qualified medical team and we’ll help you whenever and wherever you need it.
