Did you recently move to Finland? Or have you been living here for some time but find it difficult to communicate with a local doctor due to language barriers? Salu is here to help you overcome these challenges and provide comprehensive medical assistance for you and your family.
What is Salu?
Salu offers a quick and affordable alternative to primary care, similar to the local health center in Finland. Our doctors and nurses help you stay healthy and address your health concerns, whether they are yours, your partner’s, or your children’s.
When to turn to Salu doctors?
You can reach out to the Salu medical team for all kinds of health worries 7 days a week (including weekends). A web consultation with the medical team takes place on average within 30 minutes, and if necessary, we can see you in person at one of our partner clinics.
Our doctors speak Estonian, English, and Russian, allowing you to receive necessary medical assistance in your preferred language.
We can assist you and your family if you’re dealing with:
- Cold and flu symptoms (runny nose, cough, fever, flu-like symptoms)
- Child’s illness (discomfort, vomiting, fever)
- Stomach or digestion issues (abdominal pain, diarrhea, vomiting)
- Allergy symptoms (itching, runny nose, sneezing, redness of the eyes)
- Skin problems (rashes, acne, other skin irritations)
- Insect bites (such as tick bites)
- Eye or ear-related problems (conjunctivitis, ear pain, hearing loss)
- Initial assessment of mental health (initial advice and referral to a specialist)
- Other symptoms of illness.
See the list of services included in the package on this page.
Every time you encounter a health problem or have a health-related question, start a web consultation with Salu’s medical staff. According to our statistics, 90% of all health concerns find a solution during the web consultation itself!
If necessary, we will refer you to appointments with doctors at Finland’s most trusted Mehiläinen and Terveystalo private clinics. We can also direct you to tests or analyses at Synlab. Thus, your primary healthcare needs are covered 100%, regardless of time and location.
Two simple packages covering your family’s healthcare needs
Our Monthly and Annual healthcare packages provide you and your family with online consultations, sick leave management, prescription services, and more. Opt for the Annual Package for added perks like premium add-ons and exclusive discounts. For more details, see the chart below.
Frequently Asked Questions About Salu
Navigating a new service can be a bit confusing, especially when it comes to something as important as healthcare. That’s why we’ve gathered some of the most frequently asked questions to make it clearer for you to understand how Salu’s digital health services work.
1. Can I turn to Salu instead of my local health center?
Yes, absolutely! Even if you have a state-appointed health center, you can also use Salu’s services. With Salu, you can access advanced medical care from wherever you are and whenever it suits your schedule. Our team of experts is available every day, and you don’t even have to leave your home to get professional medical advice. Take a closer look at our services here.
2. How does the consultation process work?
Kõik Salu konsultatsioonid algavad meie veebilehel. Logi sisse oma Salu kontole ja alusta veebikonsultatsiooni meie meditsiinimeeskonnaga, kes on valmis sind 7 päeva nädalas aitama. Meie teenuseid saad kasutada telefoni, arvuti või tahvelarvuti kaudu. Selleks ei pea sa ühtegi rakendust alla laadima.
3. If I don’t have health insurance, can I use Salu’s services?
Yes, you can! Salu provides all primary care services without requiring any kind of health insurance. This means that no matter what your situation is, you can get medical attention and advice you need from qualified professionals.
However, if you need to see a specialist doctor, the cost of that has to be covered separately by you.
4. Do I need a Finnish ID to use Salu’s services?
No, you do not need to have a local document or a bank account to use Salu’s services. You can use your passport or driver’s license to verify your identity.
Our goal is to make our services accessible to everyone, regardless of their location or documentation status. If you have any further questions about our identification process, please feel free to contact us.
5. Does Salu have orthopedists, ophthalmologists, gynecologists, and other specialist doctors?
Salu offers primary healthcare services, but our team of experienced medical professionals is dedicated to helping you find the best possible solution for any health issue that arises. Whether it’s a gynecologist, ophthalmologist, orthopedist, or another specialist doctor – our team can help connect you with the right person for your specific needs.
6. Does my Salu account also extend to my spouse?
Absolutely! Your Salu subscription provides comprehensive coverage not only for you but also for your spouse and your children. To ensure the best care for each individual, it’s important for every person to create a distinct profile within your account. This approach allows our doctors to review each person’s medical history separately, ensuring personalized attention and precise medical recommendations for everyone in your family.
7. Are in-person appointments included in my Salu subscription?
Absolutely! We understand that there might be misconceptions about our services being purely online. However, it’s important to clarify that your Salu subscription not only offers virtual consultations but also includes in-person appointments. This includes visits to Mehiläinen clinics for doctor’s appointments and Synlab for analyses if our medical team deems it necessary.
8. How many doctors do you have?
At present, our dedicated medical team comprises 14 skilled professionals. Additionally, we have established partnerships with some of the most esteemed clinics in the country, like Mehiläinen and Synlab. This collaborative approach ensures that you receive top-tier care, with both our internal medical experts and our trusted clinic partners working together to cater to your health needs
9. Can I cancel my Salu subscription at any time?
Yes, you can! At Salu, we understand that life can be unpredictable. That’s why we offer our monthly members the flexibility to cancel their digital health services subscription anytime. You can change your membership with no long-term contracts or hidden fees as needed.
Please note that the annual package can only be canceled after one year.
Thanks to Salu’s medical services, you can access quality medical care 7 days a week, regardless of location. With Salu, you can be confident that reliable primary care is just a few clicks away.
