Frequently Asked Questions About Salu

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Riin Rehemaa
Social Media & Community Manager

Access to quality healthcare is essential for everyone. Fortunately, with our digital health services, you can get the best of both worlds. Whether you have a family doctor or not, Salu’s team of experts is available for everyone every day, even during weekends and holidays.

Navigating a new service can be a bit confusing, especially when it comes to something as important as healthcare. That’s why we’ve gathered some of the most frequently asked questions to make it clearer for you to understand how Salu’s digital health services work.

Here are some of the most frequently asked questions about Salu’s services:

1. Can I turn to Salu instead of my local health center?

Yes, absolutely! Even if you have a state-appointed health center, you can also use Salu’s services. With Salu, you can access advanced medical care from wherever you are and whenever it suits your schedule. Our team of experts is available every day, and you don’t even have to leave your home to get professional medical advice. Take a closer look at our services here.

2. How does the consultation process work?

All our consultations are conducted through our website. To begin, log in to your Salu account and initiate a chat with our medical team, who are available to assist you 7 days a week. Whether you’re accessing the website from your computer or phone, our team is here to provide you with quality advice and support directly on our platform.

3. If I don’t have health insurance, can I use Salu’s services?

Yes, you can! Salu provides all primary care services without requiring any kind of health insurance. This means that no matter what your situation is, you can get medical attention and advice you need from qualified professionals.

However, if you need to see a specialist doctor, the cost of that has to be covered separately by you.

4. Do I need a Finnish ID to use Salu’s services?

No, you do not need to have a local document or a bank account to use Salu’s services. You can use your passport or driver’s license to verify your identity.

Our goal is to make our services accessible to everyone, regardless of their location or documentation status. If you have any further questions about our identification process, please feel free to contact us.

5. Does Salu have orthopedists, ophthalmologists, gynecologists, and other specialist doctors?

Salu offers primary healthcare services, but our team of experienced medical professionals is dedicated to helping you find the best possible solution for any health issue that arises. Whether it’s a gynecologist, ophthalmologist, orthopedist, or another specialist doctor – our team can help connect you with the right person for your specific needs.

6. Does my Salu account also extend to my spouse?

Absolutely! Your Salu subscription provides comprehensive coverage not only for you but also for your spouse and your children. To ensure the best care for each individual, it’s important for every person to create a distinct profile within your account. This approach allows our doctors to review the medical history of each person separately, ensuring personalized attention and precise medical recommendations for everyone in your family.

7. Are in-person appointments included in my Salu subscription?

Absolutely! We understand that there might be misconceptions about our services being purely online. However, it’s important to clarify that your Salu subscription not only offers virtual consultations but also includes in-person appointments. This includes visits to Mehiläinen clinics for doctor’s appointments and Synlab for analyses if our medical team deems it necessary.

8. How many doctors do you have?

At present, our dedicated medical team comprises 14 skilled professionals. Additionally, we have established partnerships with some of the most esteemed clinics in the country, like Mehiläinen and Synlab. This collaborative approach ensures that you receive top-tier care, with both our internal medical experts and our trusted clinic partners working together to cater to your health needs

9. Can I cancel my Salu subscription at any time?

Yes, you can! At Salu, we understand that life can be unpredictable. That’s why we offer our monthly members the flexibility to cancel their digital health services subscription anytime. You can change your membership with no long-term contracts or hidden fees as needed.

Please note that the annual package can only be canceled after one year.

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In conclusion, with Salu’s digital health services, you can access quality health care from wherever you are and whenever it suits your schedule. Salu provides primary care services without requiring any health insurance, and our team of experts can connect you with the right specialist doctor for your specific needs.

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