Frequently Asked Questions About Salu

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Riin Rehemaa
Social Media & Community Manager

Access to quality healthcare is essential for everyone. Fortunately, with our digital health services, you can get the best of both worlds. Whether you have a family doctor or not, Salu’s team of experts is available for everyone every day, even during weekends and holidays.

Navigating a new service can be a bit confusing, especially when it comes to something as important as healthcare. That’s why we’ve gathered some of the most frequently asked questions to make it clearer for you to understand how Salu’s digital health services work.

Here are some of the most frequently asked questions about Salu’s services:

1. If I have a family doctor, can I also use Salu’s services?

Yes, absolutely! Even if you have a national family doctor, you can use Salu’s services as well. With Salu, you can access advanced medical care from wherever you are and whenever it suits your schedule. Our team of experts is available every day, and you don’t even have to leave your home to get professional medical advice. Take a closer look at our services here.

2. If I don’t have health insurance, can I use Salu’s services?

Yes, you can! Salu provides all primary care services without requiring any kind of health insurance. This means that no matter what your situation is, you can get medical attention and advice you need from qualified professionals.

However, if you need to see a specialist doctor, the cost of that has to be covered separately by you.

3. Do I need a local ID-card to use Salu’s services?

No, you do not need to have a local ID-card or a bank account to use Salu’s services. You can use your passport or driver’s license to verify your identity when necessary.

Our goal is to make our services accessible to everyone, regardless of their location or documentation status. If you have any further questions about our identification process, please feel free to contact us.

4. Does Salu have orthopedists, ophthalmologists, gynecologists, and other specialist doctors?

Salu offers primary healthcare services, but our team of experienced medical professionals is dedicated to helping you find the best possible solution for any health issue that arises. Whether it’s a gynecologist, ophthalmologist, orthopedist, or another specialist doctor – our team can help connect you with the right person for your specific needs.

There is no additional fee for finding and giving a referral to a specialist doctor; this is covered by your subscription. We do not cover all costs related to specialist doctor’s visits and related procedures. Read more about referrals here.

5. Does my Salu account also extend to my spouse?

There is currently no family package available that would include a spouse, but your children are always included in your subscription. If you and your partner both want access to Salu’s services at the same time, each person will need their own separate account.

Fortunately, this setup doesn’t have to be expensive – the cost for each additional adult starts from 11.9 euros monthly. Read more about pricing here.

6. Can I cancel my Salu subscription at any time?

Yes, you can! At Salu, we understand that life can be unpredictable. That’s why we offer our members the flexibility to cancel their digital health services subscription at any time. With no long-term contracts or hidden fees, you’re free to make changes to your membership as needed.

Not yet a subscriber?

Read more about our services and subscription.

In conclusion, with Salu’s digital health services, you can access quality health care from wherever you are and whenever it suits your schedule. Salu provides primary care services without requiring any kind of health insurance, and our team of experts can connect you with the right specialist doctor for your specific needs.

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